ZAPPY EVENTS - CANCELLATION, RESCHEDULE & REFUND POLICY

This Cancellation, Reschedule and Refund Policy (“Policy”) applies to all bookings made through the Zappy platform, including:

• Marketplace Events (Vendor-led execution)
• Zappy Curated Events (Zappy-managed execution)
• Corporate/B2B Events

By booking an event, the customer agrees to this Policy.

• All cancellations must be requested via WhatsApp, email, or Zappy customer support
• Refund eligibility depends on the number of days/hours before the event.
• Advance paid is considered confirmation of services and vendor allocation.
• Zappy reserves the right to deduct applicable platform fees, booking charges, and vendor commitments.

3.1 Customer-Initiated Cancellation

Refunds based on notice period:

Rescheduling is allowed once, subject to:

• Vendor availability
• Artist/machine availability
• Venue suitability
• 24–48 hours notice period

4.1 Reschedule Fee

A reschedule fee may apply if:

• There is a change of venue far from the original location
• Artists or vendors charge additional reschedule fees
• New materials or perishable items need repurchase

Zappy will inform the customer of any charges before confirmation.

Corporate events involve multiple vendors, logistics, manpower, and pre-planning. Therefore, cancellation rules differ.

5.1 Customer-Initiated Cancellation

Why these charges apply:

• Vendors, artists, and equipment are often locked weeks in advance
• Corporate events incur design, procurement, logistics, and manpower planning
• Slots are blocked and may not be rebookable

Zappy may cancel an event due to:

• Safety or harassment concerns
• Vendor illness/emergency
• Equipment breakdown
• Extreme weather
• Force Majeure (see Section 10)

If cancellation is due to customer misconduct, no refund will be provided.

If a vendor cancels last-minute due to unavoidable reasons:

• Zappy will replace them with an equivalent or better vendor
• If replacement is not available, the customer may choose:

✔ Full refund, OR

✔ Reschedule at no extra cost

Zappy will absorb penalties charged by vendors in such cases.

The following cannot be refunded once work has started or items are purchased:

• Customized decor
• Personalized backdrops
• Theme-based props
• Printed branding material
• Perishable items
• Travel / transport already executed
• Advance payouts to artists/vendors

Refund will exclude cost incurred up to the point of cancellation.

No refunds or partial refunds may be applicable in case the event is disrupted due to:

• Extreme weather (heavy rain, thunderstorm, flooding)
• Political unrest or public disturbances
• Government restrictions or curfews
• Pandemics or lockdowns
• Natural disasters
• Unforeseen safety risks

In such cases:

• Zappy will attempt to reschedule without additional fees
• If rescheduling is not possible, Zappy will refund after deducting actual expenses already incurred

Once approved:

• Refunds will be credited within 7–10 working days
• Actual timeline depends on your bank/payment gateway (PhonePe)
• Refund will be issued to the original mode of payment

If the customer or venue is unavailable at the scheduled time:

• Zappy team will wait for 45 minutes
• After that, it will be treated as a same-day cancellation
• No refund will be provided
• Rescheduling on the same day is not guaranteed

Zappy reserves the right to immediately halt or cancel services if:

• The venue is unsafe
• Guests misbehave with vendors
• Children or adults create unsafe conditions
• Alcohol intoxication leads to harassment or disorderly conduct
• Electrical load or venue hazards risk injury

❌ No refund will be issued

You may raise a request through:

• WhatsApp Support
• Zappy Customer Care
• Email
• Booking Chat Window

Provide:

• Booking ID
• Event date & time
• Reason for cancellation

Our team will evaluate and respond within 24–48 hours.

Zappy reserves the right to update this Policy periodically. Changes will be communicated via Platform updates.